PRIVACY POLICY

The Training Camp HQ
Effective Date: October 15, 2026
Website: www.thetrainingcamphq.com

1. Introduction

At The Training Camp HQ, we value the trust our athletes and families place in us. Protecting your personal information is important to us, and we are committed to being transparent about how we collect, use, and safeguard your information.

This Privacy Policy explains how The Training Camp HQ ("we," "us," or "our") collects, uses, stores, and protects information obtained through our website, registration forms, booking platforms, email communications, SMS text messaging, and other interactions with our business.

2. Information We Collect

We may collect the following information when you interact with our website or services:

  • Name and contact information, including email address and phone number

  • Parent or guardian information

  • Athlete information, including name, age, and date of birth

  • Emergency contact information

  • Registration and membership details

  • Billing and transaction information

  • Communication preferences

  • Website usage information, including IP address, browser type, device information, and website activity

Payment transactions may be processed through secure third-party providers. We do not directly store complete credit card information.

3. How We Use Your Information

We use personal information to:

  • Process registrations, bookings, memberships, and payments

  • Communicate about lessons, clinics, camps, events, and facility activities

  • Send appointment confirmations, reminders, and schedule updates

  • Provide customer service and respond to inquiries

  • Send promotional emails and SMS messages to customers who have opted in

  • Share information about upcoming programs, special offers, and events

  • Improve our website, services, and customer experience

  • Comply with applicable laws and business requirements

4. Email Marketing Communications

The Training Camp HQ sends promotional emails, newsletters, and facility updates to customers who have opted in to receive marketing communications.

These emails may include information about:

  • Upcoming camps and clinics

  • Training programs and private lessons

  • Membership opportunities

  • Special events

  • Promotions and exclusive offers

  • Facility news and announcements

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Unsubscribing from promotional emails will not prevent you from receiving essential transactional communications related to your account, bookings, or purchases.

We do not sell or rent our email subscriber lists.

5. SMS Text Messaging

The Training Camp HQ offers SMS text messaging to customers who expressly opt in to receive text communications.

Depending on the consent provided, SMS messages may include:

  • Class, lesson, and camp reminders

  • Registration confirmations

  • Schedule changes and facility updates

  • Upcoming programs, camps, clinics, and events

  • Promotional offers and announcements

  • Membership and account-related notifications

SMS Consent

By providing your mobile phone number and expressly opting in to SMS communications, you consent to receive text messages from The Training Camp HQ consistent with your selected preferences.

Consent to receive promotional text messages is not a condition of purchasing any products or services.

Message Frequency and Fees

Message frequency may vary depending on your account activity, registrations, and communication preferences.

Message and data rates may apply according to your mobile carrier's plan.

Opting Out of SMS Messages

You may opt out of SMS communications at any time by replying STOP to any text message from The Training Camp HQ.

For assistance, reply HELP or contact us at contact@thetrainingcamphq.com.

SMS Privacy and Data Protection

The Training Camp HQ does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for marketing or promotional purposes.

We may share limited information with trusted service providers solely to facilitate the delivery of our text messaging services.

These service providers are not permitted to use your information for their own independent marketing purposes.

SMS opt-in data and consent will not be shared with third parties or affiliates for their marketing purposes.

6. Information Sharing

We do not sell personal information to third parties.

We may share limited personal information with trusted service providers that assist with our business operations, including:

  • Online booking and registration platforms

  • Payment processors

  • Email marketing platforms

  • SMS communication providers

  • Website hosting services

  • Analytics and website performance tools

These providers may access information only as necessary to perform services on our behalf.

We may also disclose information when required by law or when reasonably necessary to protect the safety, rights, or property of our customers, employees, or business.

7. Children's Privacy

The Training Camp HQ provides athletic programs and activities for children and teenagers.

We recognize the importance of protecting children's personal information.

Registration information for minors should be provided by a parent or legal guardian.

We may collect limited information about participating athletes, including their names, ages, program registrations, and emergency contact information, to safely and effectively administer our programs.

Our website is not intended for children under 13 to independently provide personal information without appropriate parental involvement.

Parents or legal guardians may contact us to request access to, correction of, or deletion of their child's personal information, subject to applicable legal requirements.

We do not knowingly use children's personal information for targeted marketing directed at children.

8. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve website performance, understand visitor activity, and enhance the user experience.

Information collected may include:

  • Pages visited

  • Browser and device information

  • General geographic location

  • Website interactions

  • Referral sources

You may manage cookie preferences through your browser settings.

9. Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.

These measures may include secure third-party platforms, access controls, and appropriate data management practices.

Although we work to safeguard your information, no method of electronic transmission or storage is completely secure.

10. Data Retention

We retain personal information only as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, and fulfill legitimate business purposes.

When information is no longer required, we take reasonable steps to securely delete or dispose of it.

11. Your Privacy Rights and Choices

You may contact The Training Camp HQ to:

  • Request access to personal information we maintain about you

  • Correct inaccurate personal information

  • Request deletion of personal information, subject to applicable laws

  • Update your communication preferences

  • Unsubscribe from promotional emails

  • Opt out of promotional SMS messages

To submit a privacy-related request, contact us at contact@thetrainingcamphq.com.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment processors, and external services.

These third parties operate under their own privacy policies and data practices.

We encourage customers to review the privacy policies of any third-party services they use.

13. Changes to This Privacy Policy

The Training Camp HQ may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal requirements.

Any updates will be posted on this page with a revised effective date.

14. Contact Information

If you have questions about this Privacy Policy or how your information is collected, used, or protected, please contact:

The Training Camp HQ
Charlotte, North Carolina
Email: contact@thetrainingcamphq.com
Website: https://www.thetrainingcamphq.com